Privacy Policy

Information we may collect

The information handled by an online casino can depend on how you use the website and services. Ruby Slots Casino may collect information that you provide directly, information created through your activity and information received from service providers involved in operating the platform. We aim to collect information that is reasonably necessary for the relevant purpose.

Review contents

Account and identity details

When you register or use an account, we may handle details such as your name, date of birth, residential information, username, contact details and account login information. We may also handle information about your preferences, account status, responsible gambling settings and communications with us. Some information is needed to create and maintain an account, while other information may help us provide a more suitable and secure service.

Verification and transaction information

To verify identity, protect accounts and meet applicable obligations, we may request verification documents or other evidence. Depending on the circumstances, this may include identity documents, information used to confirm age or residence, and records relating to checks. We may also handle payment and transaction records, such as deposits, withdrawals, gaming activity, payment method information and details needed to investigate a transaction.

Technical, device and usage data

When you visit or use the website, technical information may be collected automatically. This can include your IP address, browser type, device type, operating system, language settings, approximate location, pages viewed, links used, access times and information about how you interact with the website. We may also receive information about errors, performance and security events so that the service can be maintained and protected.

Information from communications and third parties

If you contact support, we may keep the content of your enquiry and related records so that we can respond and resolve issues. We may also receive information from payment providers, identity verification services, fraud prevention services, technology providers or other parties that help us operate the website. These providers may collect or process information under their own privacy terms as well as our instructions or service arrangements.

How and why information is used

Personal information may be used for the following purposes, depending on the circumstances and the services you use:

To create, administer and secure your account.
To provide games, account functions, payment services and customer support.
To confirm identity, age, account ownership and eligibility to use the services.
To conduct verification, anti-fraud, anti-money laundering and other security checks.
To process deposits, withdrawals and other transactions, and to keep accurate transaction records.
To communicate with you about your account, service updates, security matters and support requests.
To understand how the website is used and improve its content, functionality, performance and accessibility.
To detect, prevent and investigate suspected misuse, unauthorised access, fraud, collusion or other harmful activity.
To meet legal, regulatory, accounting, tax, dispute resolution and responsible gambling obligations.
To send marketing communications where permitted and where you have provided the required consent or otherwise have a lawful basis to receive them.

We may combine information from different sources where this is necessary for account administration, security, verification, support or another legitimate business purpose. We do not use personal information for purposes that are incompatible with the reason it was collected, unless permitted or required by law. Where consent is used as the basis for a particular activity, you may withdraw that consent as described below.

Cookies, sharing and information security

Cookies and similar technologies

Ruby Slots Casino may use cookies and similar technologies to keep the website working, remember preferences, support account sessions, understand website usage, improve performance and help protect the service. Some cookies may be placed by service providers that support functions such as analytics, security, payments or customer support. Cookies may be session-based and expire when you close your browser, or remain for a longer period to remember selected settings.

You can manage or disable cookies through your browser settings. If you block certain cookies, parts of the website may not operate correctly, and account or security functions may be affected. Browser settings can also allow you to delete cookies already stored on your device.

When information may be shared

Personal information may be shared where reasonably necessary to provide the services or meet our obligations. Recipients may include payment and financial service providers, identity and age verification providers, fraud prevention and security providers, technology and hosting providers, customer support services, professional advisers and other suppliers working on our behalf. Information may also be disclosed where required to protect the website, users or the public, respond to a lawful request, investigate suspected wrongdoing, resolve a dispute or comply with applicable obligations.

Some service providers may process information outside Australia. Where information is transferred or accessed across borders, reasonable steps are taken to support appropriate handling and security, subject to applicable requirements and the provider’s role.

Security

We use reasonable technical, administrative and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, authentication processes, monitoring, secure transmission and restricted access based on work responsibilities. No website, system or online transmission can be guaranteed to be completely secure. You should keep account credentials confidential and contact support promptly if you believe your account or information may have been compromised.

Your privacy choices and data rights

You may contact us about the personal information we hold or use about you. For privacy questions and data requests, email support@rubyslotscasino.wtf. To help us respond securely, we may need to confirm your identity and ask for details about your request. We will assess and handle requests in line with applicable privacy requirements.

You may ask us to:

Provide access to personal information we hold about you, subject to applicable exceptions.
Correct information that is inaccurate, incomplete or out of date.
Delete your personal information where deletion is available and appropriate.
Withdraw consent to marketing communications or other processing based on consent.
Explain how your information is being used or request further information about a particular handling activity.

You can usually stop promotional messages by using the unsubscribe or opt-out option in the message, or by contacting us at support@rubyslotscasino.wtf. Withdrawing marketing consent will not necessarily affect service messages that are important to your account, transactions, security or legal obligations. It may also not affect processing that is based on another lawful reason.

Closing an account does not always mean that all information can be deleted immediately. Some records must be kept for a period required by law, including records connected with transactions, identity checks, security, disputes, accounting or compliance. We may also retain limited information where necessary to prevent fraud, enforce terms, protect the service or establish, exercise or defend legal claims. When information is no longer required, it will be deleted, anonymised or securely disposed of in accordance with applicable requirements.

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or privacy requirements. The updated version will apply when published. We encourage you to review this page periodically. If you have a concern about how your information has been handled, please contact support@rubyslotscasino.wtf so the matter can be reviewed.

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