Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Ruby Slots Casino. Please read them carefully before creating an account, depositing funds or playing any games. By using the website, you confirm that you understand and accept these terms, together with any additional rules displayed for particular games, promotions or services.

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1. General terms

These Terms & Conditions form an agreement between you and Ruby Slots Casino in relation to your use of the website, account services and any related features made available through the platform. If you do not agree with these terms, you must not use the website or its services. We may update these terms from time to time. Changes may be published on the website and will apply from the date stated, or from the time they are made available where no date is stated. You should review this page regularly.

Review contents

The website is intended for people who are legally permitted to access online gambling services in their place of residence. You are responsible for checking the laws that apply to you before using the website. Access may be restricted in some locations, and Ruby Slots Casino does not invite any person to use the services where doing so would be unlawful.

You must use the website only for lawful purposes and in accordance with these terms. You must not interfere with the operation or security of the website, attempt to gain unauthorised access, use automated systems without permission, or engage in activity that could harm the platform, its users or its service providers.

2. Eligibility and player accounts

You must meet the minimum legal age and any other eligibility requirements that apply to online gambling in your jurisdiction. By registering, you confirm that the information you provide is accurate, complete and current. You must update your details if they change. We may request information or documents to verify your identity, age, address, payment method or source of funds. This may occur when you register, before a transaction, during an account review or at another appropriate time.

Each player should generally maintain only one account unless we have expressly approved an alternative arrangement. Accounts are personal and must not be sold, transferred, shared or used on behalf of another person. You are responsible for keeping your login details confidential and for all activity carried out through your account. Tell us promptly if you believe your account has been accessed without permission.

We may refuse an account application, suspend an account, restrict access or close an account where this is reasonably necessary for security, compliance, responsible gambling, verification, fraud prevention or another legitimate operational reason. Where permitted, we may explain the reason for an action. Any account closure or restriction does not remove obligations that arose before the action took effect.

You must provide truthful information and cooperate with reasonable verification requests.
You must not register or play using another person's identity or payment method without authorisation.
You must keep your password and other access details secure.
You must not allow a person who is underage or otherwise ineligible to use your account.
You must notify us if you identify an error, suspicious activity or unauthorised transaction.

3. Deposits, gameplay and withdrawals

Deposits must be made using a payment method that you are authorised to use. You should check the payment information, any applicable fees and the transaction instructions shown at the time of payment. A deposit is not an instruction to provide credit, and you should only deposit money that you can afford to lose. We may delay, reject or reverse a transaction where verification, security or legal checks require this.

You are responsible for selecting games and placing wagers carefully. Game rules, qualifying conditions, minimum or maximum stakes and other relevant information may be displayed on the website or within an individual game. Results are determined by the applicable game system and recorded in our systems. If a technical, display or processing error affects a game or transaction, we may void the affected activity and take reasonable steps to correct the error.

Withdrawals may be subject to identity checks, payment checks, account review and any applicable rules shown on the website. We may return funds to an appropriate verified payment method or request additional information before completing a withdrawal. You are responsible for ensuring that your payment details are accurate. Processing times can vary depending on verification, payment providers, weekends, public holidays and other circumstances.

If your account shows a balance that resulted from an error, fraud, breach of these terms or an invalid transaction, we may correct the balance and recover the relevant amount where permitted. We may also investigate unusual activity and pause transactions while an investigation is completed.

4. Promotions, privacy and responsible gambling

Promotions, bonuses, competitions and other offers may be subject to separate promotional terms. Those terms will explain eligibility, participation requirements, expiry conditions, wagering or play requirements where applicable, and any restrictions. You should read the relevant offer terms before taking part. If promotional terms conflict with these general terms, the specific promotional terms will apply to the extent of the conflict.

We may cancel, amend or withdraw an offer where this is necessary because of an error, suspected abuse, technical issue, legal requirement or other valid reason. Participation must be genuine and personal. Attempts to manipulate an offer, create multiple accounts, use prohibited strategies or obtain an unfair advantage may result in the removal of promotional benefits and further account action.

Personal information is handled in accordance with the Ruby Slots Casino Privacy Policy. By using the website, you acknowledge that information may be collected and used for account administration, identity verification, payments, security, compliance, customer support, responsible gambling and other purposes described in that policy. You should read the Privacy Policy to understand your rights and how information is managed.

Gambling should be an enjoyable form of entertainment, not a way to make money or solve financial problems. Set limits before you play, take regular breaks and never chase losses. If gambling is affecting your finances, relationships, work or wellbeing, stop playing and seek support from an appropriate Australian support service or qualified professional. Account limits, time-outs, self-exclusion and other safer gambling tools may be available through the website or by contacting support.

5. Website access, liability and complaints

We aim to keep the website available, accurate and secure, but access may occasionally be interrupted by maintenance, technical faults, internet problems, third-party services or circumstances outside our reasonable control. Website content is provided for general information and may change without notice. We do not guarantee that every feature will always be available or that the website will be free from errors, harmful components or interruption.

To the extent permitted by law, you use the website and services at your own risk. Ruby Slots Casino is not responsible for loss caused by your failure to protect account details, inaccurate information supplied by you, misuse of the website, interruptions outside reasonable control or reliance on information that is no longer current. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under applicable Australian law.

If you have a question or believe there is an issue with an account, transaction, game result or service, you should raise it through the support channel made available on the website. Provide enough information for the matter to be reviewed, including relevant dates, transaction references and a clear description of the concern. We may ask for further information before responding. Complaints will be considered fairly and may be subject to internal review procedures.

These terms are governed by the laws that apply to the relevant service and your use of the website, subject to any mandatory rights or protections that apply to Australian consumers. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to operate. A failure to enforce a provision immediately does not amount to a permanent waiver of that provision.

By continuing to use Ruby Slots Casino after these terms are updated, you acknowledge the revised terms. If you do not accept a change, you must stop using the website and contact support about any remaining account or transaction matters.